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  • Where are your products made?
    Our products are crafted in Europe, where we prioritize quality craftsmanship and sustainable practices throughout the production process.
  • Do you have a physical store or showroom?
    Currently, we operate online. However, we participate in various trade shows and events. Follow us on social media to stay updated on our appearances!
  • Do you offer interior design consultations?
    Yes, we offer personalized interior design consultations to help you create spaces that reflect your style and needs. Please reach out for more information and to schedule a consultation.
  • What is the process for custom design services?
    Our custom design process begins with a consultation to discuss your ideas and requirements. After that, we’ll provide you with a design proposal and work collaboratively to bring your vision to life.
  • How can I place an order?
    You can place an order directly through our website by selecting your desired items and following the checkout process. If you prefer assistance, you can contact us via email.
  • What payment methods do you accept?
    We accept various payment methods, including major credit cards and other secure payment options. Your payment information is processed securely to ensure your privacy.
  • What materials are used in your furniture?
    Our furniture is crafted using high-quality materials. We prioritize durability and aesthetic appeal while maintaining our commitment to sustainability.
  • Are your products customizable?
    Yes, many of our products are customizable! We offer various options for color, size, and finishes to suit your specific needs and preferences. Please contact us for more details about customization options.
  • How do I choose the right size for my space?
    To choose the right size, we recommend measuring your space carefully and considering the layout. Our product descriptions include dimensions to help you find the perfect fit. If you need assistance, feel free to reach out to us!
  • What is your shipping policy?
    We strive to deliver your order as quickly as possible. Shipping costs and times vary based on location and the items ordered. Please refer to our Shipping Policy page for detailed information.
  • How long will it take for my order to arrive?
    Typically, if your order is in stock, orders are processed within 3-5 business days, and delivery can take an additional 5-10 business days, depending on your location and selected shipping method. Keep in mind that most of our products are made to order and delivery time is typically 20-25 days.
  • Do you offer international shipping?
    Yes, we do offer international shipping! Please note that shipping costs and times may vary. Contact us for specific details regarding international orders. PLEASE NOTE - SHIPPING to the UK All products are shipped from EU using trusted international couriers (FedEx, DHL...) Any custom duties, VAT or import taxes imposed by the UK goverment are the responsibility of the customer. UK Customs, VAT and Import charges Since the UK is no longer part of the EU, all shipments to the UK may be subject to import VAT and customs duties. These fees are not included in the purchase price or at checkout and must be paid by the recipient upon arrival in the UK. Customs authorities may contact you directly via email or post to arrange payment before delivery can proceed. What you can expect: Once your order is dispatched, you’ll receive full tracking information. Customs processing may slightly delay your delivery, we appreciate your patience during this step. If duties and taxes are not paid, the courier may return the package to us or hold it. In such cases, additional charges may apply. Our Recommendation: To avoid any surprises, we suggest contacting UK customs or checking the UK government’s import guidelines if you're unsure about your responsibilities as the importer. If you need help: We’re happy to assist with any questions before or after shipping. Just email us at hello@designsforma.com. Thank you for supporting independent design, we’re excited to bring FORMA into your home .❣️
  • How do I initiate a return or exchange?
    To initiate a return or exchange, please contact our customer service team at hello@designsforma.com. We’ll guide you through the process.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If you are not satisfied, you can return unused items (unused and in the original packaging) within 14 days for a full refund. Custom orders are non-returnable. Keep in mind that you will have to cover the shipping cost of returning items.
  • Are there any items that cannot be returned?
    Yes, items that are customized or made-to-order are non-returnable unless there is a defect. Please refer to our full Return Policy for more details.
  • How do I care for and maintain my furniture?
    To maintain your furniture's appearance, we recommend regular dusting and avoiding harsh cleaning chemicals. Specific care instructions are included with each product.
  • Are there any specific cleaning products you recommend?
    We recommend using a soft, damp cloth for cleaning. For wooden surfaces, a gentle wood cleaner is ideal. Always test any product on a small, inconspicuous area first.
  • How can I contact customer support?
    You can contact our customer support team via email at hello@designsforma.com - We are here to help!
  • What are your business hours?
    Our business hours are Monday to Friday, 9 AM to 5 PM (GMT+2). We strive to respond to inquiries as quickly as possible during these hours.
  • Do you offer a warranty on your products?
    Yes, we offer a warranty on our products against defects in material and workmanship for a specified period. Please refer to our Warranty Policy for more details.
  • How do I request repairs or service for my furniture?
    If you need repairs or service, please contact us at hello@designsforma.com with your order details, and we will assist you in arranging the necessary services.
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